To protect its customers and captains (driver partners), taxi platform Rapido has announced two new measures to build on its existing set of protocols for further care. This is the organisation’s latest step in its effort to strengthen the safety measures against the pandemic.
Rapido has collaborated with StepOne, a group of volunteer doctors and technologists, fighting COVID-19 using telemedicine, for the National COVID-19 helpline integration on its customer and captain (driver partner) apps. The helpline, +91-9745697456, is now live for citizens across the country living in the shadow of the rising pandemic. The helpline will provide TeleMed services under COVID related, mental help and video consultation for non-COVID related cases. Citizens can call the helpline number anytime from anywhere without any charge and will get a call back from a healthcare expert within minutes to understand the needs of the caller.
Rapido also conducted a bike sanitisation and vehicle check-up camp powered by Throttl where around 200 bikes were sanitized and checked over three days in Delhi and three days in Gurgaon. During this camp, Rapido distributed free T-shirts to the participants and spread the awareness of maintaining hygiene, while riding a bike during the pandemic.
The company has launched a comprehensive set of safety measures since Unlock 1.0, such as requesting customers to carry their own helmets to maintain hygiene as opposed to providing full-face helmets before every ride and new policy support where the company provides free cancellation if Captains or customers are without a mask.