Kiehl’s Since 1851 goes online with e-commerce portal

Team L&M

New York City based apothecary and creator of fine quality skin and hair care — Kiehl’s Since 1851 — has reached your doorstep with the launch of its first-ever e-commerce website in India, kiehls.in. The website was launched in June with an aim to cater to all skin-care needs of the Indian consumer with effective and tested dermatologist solutions and men’s grooming ranges in addition to the iconic formulas like calendula range and clearly corrective range.

The new e-boutique is intuitive, user-friendly and aspires to replicate the Kiehl’s experience digitally. With a sophisticated user-interface designed to make shopping online a fulfilling experience, the website is optimised for mobile phones and desktops. To make the browsing and navigation process simpler for the consumer, the e-boutique gives various into separate sections such as bestsellers, new arrivals, brightening, anti-ageing, and gifts. Some key features of the website include Kiehl’s Koncierge and Healthy Routine Finder along with the exciting always on offers functionality.

Kiehl’s Koncierge is a live chat feature that provides e-consultations and elevates the online customer experience through complimentary and individualised skincare consultations by providing them with tailor made skins solutions according to the concerns shared with the E-Kiehl’s customer representatives. The chat facility is from Monday-Friday, 10am-4pm.